Patients who describe their GP practice overall as good

What this answers: What share of patients describe their overall experience of their GP practice as good?

Definition: "Overall, how would you describe your experience of your GP practice?" Share answering very or fairly good. City figures add up the weighted answers of each footprint's practices (weighted "good" answers divided by weighted responses), the same way Ipsos combines practices. England is the published national figure.

• Survey estimates have a margin of error. Ipsos publishes 95% ranges for England (shown). City ranges are not published; Portsmouth has about 1,100 to 1,300 answers a year and Southampton about 2,200 to 2,800 (see each figure), so a change of one or two points may not be real.
• Practices with too few answers have their results suppressed by Ipsos and are left out of the city totals.
• The survey was redesigned in 2024 (new questions and an online-first method). Results from 2024 onward cannot be compared with earlier years.
• Results are weighted so they better reflect all patients at each practice, but people who answer can still differ from those who do not.
• Other comparison cities not shown: Chichester is inside the wider NHS sub-ICB location 70F (NHS Surrey and Sussex ICB - 70F), which covers 7 council areas, so no GP practice group matches the city. Winchester is inside the wider NHS sub-ICB location D9Y0V (NHS Hampshire and Isle of Wight ICB - D9Y0V), which covers 13 council areas, so no GP practice group matches the city.

Series breaks: 2024: New questionnaire and method; Ipsos says 2024 started a new time series.

Ipsos for NHS England: GP Patient Survey, weighted practice-level and national data ↗ · Surveys 2024, 2025, 2026. Every file, with SHA-256: data/counts/pompey/raw/gp-and-primary-care/manifest-gpps.json · retrieved 2026-11-09

What this answers: What share of patients find it easy to get through to their GP practice on the phone?

Definition: "Generally, how easy or difficult is it to contact your GP practice on the phone?" Share answering very or fairly easy, leaving out people who have not tried. City figures add up the weighted answers of each footprint's practices (weighted "good" answers divided by weighted responses), the same way Ipsos combines practices. England is the published national figure.

• Survey estimates have a margin of error. Ipsos publishes 95% ranges for England (shown). City ranges are not published; Portsmouth has about 1,100 to 1,300 answers a year and Southampton about 2,200 to 2,800 (see each figure), so a change of one or two points may not be real.
• Practices with too few answers have their results suppressed by Ipsos and are left out of the city totals.
• The survey was redesigned in 2024 (new questions and an online-first method). Results from 2024 onward cannot be compared with earlier years.
• Results are weighted so they better reflect all patients at each practice, but people who answer can still differ from those who do not.
• Other comparison cities not shown: Chichester is inside the wider NHS sub-ICB location 70F (NHS Surrey and Sussex ICB - 70F), which covers 7 council areas, so no GP practice group matches the city. Winchester is inside the wider NHS sub-ICB location D9Y0V (NHS Hampshire and Isle of Wight ICB - D9Y0V), which covers 13 council areas, so no GP practice group matches the city.

Series breaks: 2024: New questionnaire and method; Ipsos says 2024 started a new time series.

Ipsos for NHS England: GP Patient Survey, weighted practice-level and national data ↗ · Surveys 2024, 2025, 2026. Every file, with SHA-256: data/counts/pompey/raw/gp-and-primary-care/manifest-gpps.json · retrieved 2026-11-09

What this answers: Thinking about the last time they contacted their practice, what share of patients describe the experience as good?

Definition: "Overall, how would you describe your experience of contacting your GP practice on this occasion?" Share answering very or fairly good. City figures add up the weighted answers of each footprint's practices (weighted "good" answers divided by weighted responses), the same way Ipsos combines practices. England is the published national figure.

• Survey estimates have a margin of error. Ipsos publishes 95% ranges for England (shown). City ranges are not published; Portsmouth has about 1,100 to 1,300 answers a year and Southampton about 2,200 to 2,800 (see each figure), so a change of one or two points may not be real.
• Practices with too few answers have their results suppressed by Ipsos and are left out of the city totals.
• The survey was redesigned in 2024 (new questions and an online-first method). Results from 2024 onward cannot be compared with earlier years.
• Results are weighted so they better reflect all patients at each practice, but people who answer can still differ from those who do not.
• Other comparison cities not shown: Chichester is inside the wider NHS sub-ICB location 70F (NHS Surrey and Sussex ICB - 70F), which covers 7 council areas, so no GP practice group matches the city. Winchester is inside the wider NHS sub-ICB location D9Y0V (NHS Hampshire and Isle of Wight ICB - D9Y0V), which covers 13 council areas, so no GP practice group matches the city.

Series breaks: 2024: New questionnaire and method; Ipsos says 2024 started a new time series.

Ipsos for NHS England: GP Patient Survey, weighted practice-level and national data ↗ · Surveys 2024, 2025, 2026. Every file, with SHA-256: data/counts/pompey/raw/gp-and-primary-care/manifest-gpps.json · retrieved 2026-11-09

What this answers: Before the 2024 redesign, what share of patients found it easy to get through on the phone?

Definition: OHID Fingertips indicator 1942, "% satisfied with phone access", for NHS sub-ICB 10R (Portsmouth), the matched comparator sub-ICBs and England. Share answering very or fairly easy to "how easy is it to get through to someone at your GP practice on the phone?", leaving out people who had not tried.

• Kept separate from the 2024-onward measure: the question and survey method changed in 2024.
• Fingertips builds older sub-ICB values from today's practice lists in some years, so practices that have since closed may be missing from early years.
• Other comparison cities not shown: Chichester is inside the wider NHS sub-ICB location 70F (NHS Surrey and Sussex ICB - 70F), which covers 7 council areas, so no GP practice group matches the city. Winchester is inside the wider NHS sub-ICB location D9Y0V (NHS Hampshire and Isle of Wight ICB - D9Y0V), which covers 13 council areas, so no GP practice group matches the city.

Series breaks: 2024: Series stops at 2023; the redesigned survey is shown as a separate measure.

Office for Health Improvement and Disparities (OHID), from Ipsos GP Patient Survey: Fingertips National General Practice Profiles, indicator 1942 ↗ · Fingertips API as served on 2026-11-09 · retrieved 2026-11-09

What this answers: Before the 2024 redesign, what share of patients described their practice overall as good?

Definition: OHID Fingertips indicator 93438, "% who have a positive experience of their GP practice", for NHS sub-ICB 10R (Portsmouth), the matched comparator sub-ICBs and England. Share answering very or fairly good to "Overall, how would you describe your experience of your GP practice?".

• Kept separate from the 2024-onward measure: the question and survey method changed in 2024.
• Fingertips builds older sub-ICB values from today's practice lists in some years, so practices that have since closed may be missing from early years.
• Other comparison cities not shown: Chichester is inside the wider NHS sub-ICB location 70F (NHS Surrey and Sussex ICB - 70F), which covers 7 council areas, so no GP practice group matches the city. Winchester is inside the wider NHS sub-ICB location D9Y0V (NHS Hampshire and Isle of Wight ICB - D9Y0V), which covers 13 council areas, so no GP practice group matches the city.

Series breaks: 2024: Series stops at 2023; the redesigned survey is shown as a separate measure.

Office for Health Improvement and Disparities (OHID), from Ipsos GP Patient Survey: Fingertips National General Practice Profiles, indicator 93438 ↗ · Fingertips API as served on 2026-11-09 · retrieved 2026-11-09